Got Questions?

To change your connected email address or change your email notifications, follow the steps below:

On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from The Gallery.

It happens to the best of us. Click the ‘Forgot Password’ box when attempting to sign in and an email will be sent to the email address we have on file to reset your password.

Yes! If you like a product just click on the ‘Add to Wishlist’ text below the short description. This will automatically save it to your desired list, which you can find under your ‘My Account’.

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

Please see Customer Service page.

In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.

To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.

If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.

Canada and continental United States.

This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated on the checkout page while buying.

*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

The delivery time varies by customer location. Typically most items will be received in 5 to 10 business days in Canada. Shipments to the United States may take longer as we do not control customs.