What does Widder Street Gallery sell?
The gallery sells prints, illustrations and original art works (usually with a matt).
How can I trust buying on Widder Street Gallery?
We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. The site uses an SSL security to ensure a safe online experience.
Am I required to register before making a purchase?
You can check out as a guest or create an account. Having an account lets you keep track of your orders’ status from your dashboard easily. Also, by registering you will be able to receive promotional offers.
How do I change my email settings?
To change your connected email address or change your email notifications, follow the steps below:
On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from The Gallery.
I forgot my password, how can I get a new one?
It happens to the best of us. Click the ‘Forgot Password’ box when attempting to sign in and an email will be sent to the email address we have on file to reset your password.
Can I make my own list of favourite products? Where can I see it?
Yes! If you like a product just click on the ‘Add to Wishlist’ text below the short description. This will automatically save it to your desired list, which you can find under your ‘My Account’.
What forms of payment does Artday accept?
We are accepting payment with Visa and MasterCard. All credit cards used for payment must have a valid billing address. Also you can pay with PayPal.
Are my payments secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.
Buying on the Widder Street Gallery site
Please see Customer Service page.
How do I check the status of an order?
In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.
To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.
If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.
Shipping & Return
Who pays the return shipping?
If a customer wishes to return an item within the return period they will be responsible for the return shipping. However, if a customer receives a wrong item or damaged item, Widder Street Gallery will pay the return shipping. Please see our customer service page for full details.
In case of any concerns, please reach out to contact us.
Which countries do we ship to?
Canada and continental United States.
How much will the delivery cost me?
This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated on the checkout page while buying.
*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.
How long does it take normally for an order to arrive?
The delivery time varies by customer location. Typically most items will be received in 5 to 10 business days in Canada. Shipments to the United States may take longer as we do not control customs.